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Services

	DEBT RECOVERY

We understand that not all debtor portfolios are the same, therefore we offer six (6) different debt collection options. This gives you the flexibility to choose your own fee structure based on the size of your debts, volume of accounts and your budget. See page one (Collection Fee Schedule) of our PDF Debt Collection Forms.

Our collection officers employ a firm but friendly technique in the collection of accounts. Our aim is to recover your money with a minimum of hassle and for the least possible cost. Our debt collectors are expert negotiators and will endeavour to avoid the cost of litigation whilst focusing on improving your cash flow.

We use a combination of potent legal demand letters, telephone action and where necessary skip tracing, field calls and legal action.

Debtor Payment Methods:

• Direct to you
• Direct deposit into our Trust account
• By phone (if your office accepts credit card payments over the telephone we will record the card details and ring the payment through to your office for processing)
• By mail (cheque or money order)

To engage our services simply print the Debt Collection Forms and return the Collection Fee Schedule, Appointment of Commercial Agent and Terms & Conditions documents via email, fax or post together with the following:

1. Copies of all outstanding tax invoices for each debtor.
2. Current statement for each debtor.
3. Copies of any contract(s), credit applications or relevant correspondence (if available).
4. All telephone contacts for each debtor (you may choose to note these on the statement for convenience).

Upon receipt of the duly completed Debt Collection Forms and above documents it is our policy to commence recovery action for you the same day.  We'll work quickly and professionally to collect your money.

So relax and stop worrying about your debtors… that’s our job.

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	LEGAL SERVICES

If we have reached the end of collection action and litigation is deemed as the best approach to resolve a matter, we offer an experienced and cost effective Minor Debt Claim (summons) service. We will prepare, lodge and serve claims quickly and efficiently on your behalf. At all times we will act in your best interests to achieve an effective result for the least possible cost.

For larger claims, we have established partnerships with law firms in every state of Australia.  If our collection action is unsuccessful and we are instructed by you to issue proceedings, we will immediately refer a file to the appropriate law firm for prompt legal action.  As a service to our clients, we prepare a formal brief on the file and supply same to the chosen law firm at no cost to you.  In our experience this method quickens the process, providing a faster legal service for you.

Solicitor's costs, Court and Bailiff fees are charged in accordance with scale rates.

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	CREDIT MANAGEMENT

We can assist your accounts receivable or credit department with any of the following areas.

• Developing an effective credit policy
• Credit applications design
• Invoice & statement design (revision of trading terms)
• Implementation of Directors / Personal guarantees
• Credit risk assessment & credit searches
• Registered business and company searches
• Internal collection procedures (including telephone techniques and demand letters)
• Dealing with debt collection agencies
• Recovery using the legal system

Our service can provide invaluable assistance to small businesses – particularly those which may not have a dedicated credit manager. Contact us if your operation requires help with any of the above.

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	CREDIT CONSULTING (STAFFING)

We can supply an on-site contractor to professionally assess and/or manage your accounts receivable, debtors ledger or credit control issues as a single or ongoing appointment.

• From $35.00 + GST per hour (subject to variation based on hours required and nature of work)
• Specialised, experienced, efficient & reliable operators
• Resumes upon request
• Subject to availability & location

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	DEBT PURCHASE

We purchase debtors ledgers / receivables portfolios and debt collection agencies. Contact_us if you are thinking of selling.

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